Back to workWeb Modernization
Field Service Booking Portal
We replaced phone-only scheduling at a home services company with a self-serve online booking portal.
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The problem
Every appointment had to be booked over the phone during business hours, so evening and weekend inquiries went straight to voicemail — and by the time someone called back, a lot of those customers had already booked with a competitor.
The outcome
Customers can book a visit at 11pm on a Sunday, and the office wakes up to a full, organized schedule instead of a stack of voicemails.
Our approach
- Build a self-serve booking flow that shows real technician availability
- Send automatic confirmation and reminder messages to cut down no-shows
- Sync every booking directly into the team's existing scheduling calendar